I can never look at this sofa the same way again

There is this one sofa that I can never look at the same way again. All because of one client.

Recently I had a walk-in customer who was looking to get a sofa for her apartment. After getting a feel on a couple of it, she took a fondness to this one we had - The Maya sofa. She loved it for its versatility and comfort. We spent some time there with her cozying up while understanding the design better. Towards the end, she got up and said she will have to go see a couple of other stores but she has her mind pretty set on this one. And then she left.

Within an hour, she was back and she tried on the sofa again and eventually made up her mind that this was going to be the one. She took a final peek at the sofa description and realised its name.

While the order was being processed, she asked why did I name the sofa "Maya". I told her the silly truth that because this sofa opens up like the petals of a flower and it reminded me of this cartoon that my son ocassionally watches, where the main character was a cheerful bee who loves flowers, and her name was Maya.

She thought it was wonderful, and then she smiled and said it is also her mother's name. I was amused at the lovely coincidence, and since we were having a casual chat, I asked if her mother came along with her to Singapore (she wasn't local), she said no, her mother isn't around anymore. I instinctively felt bad about mentioning her late mother but she was graceful about it and she said something that felt so beautiful. She said maybe this was fate, and that having this sofa makes her feel like her mother is with her.

I have to admit that was the most emotional transaction I have ever made in my 20 years in this industry. And I mean it in a good way. I promised her I would be there on the day of delivery to make sure all was good.

The day came and when I went, all her siblings were there too. They flew 12 hours just to be here for their sister while she moves in to a new place. And Maya was there too. It felt like a reunion, no, it was a reunion. The apartment felt nice and cozy, not only because of the furnishings and designs, but also mostly because of the warmth of the close knitted family as they gathered for a simple but precious occassion, and I was just honoured to witness this special moment.

She asked if i would like to take pictures of the sofa, I thanked her for allowing it. I ended up also taking a couple of pictures of her entire family on the sofa. Again this was the first time I got to do this in my career. Quite frankly, this was not what I signed up for. I didn't expect my career to be filled with this much depth - to have something more beyond just selling a sofa, and I have her to thank, for giving this sofa, and this job so much meaning.

Before I left, she gave me a hug, one that will be felt everytime i sit on our own set of Maya Sofa when I got back.

People talk about the "why" in a business. This is my "why"

What is yours?